Refund policy
Thank you for shopping with richppla.shop.
We want customers to understand their return and refund options before making a purchase. This Return and Refund Policy explains our store return procedures and is intended to operate consistently with applicable UK consumer protection requirements.
Nothing in this policy limits or excludes any mandatory statutory rights available to consumers.
For assistance with a return or refund, contact:
30-Day Return Policy
In addition to applicable statutory cancellation rights, richppla.shop provides a 30-day return period for eligible products.
The 30-day period begins on the date the order is delivered to you.
To request a return, contact info@richppla.shop within 30 days of delivery.
You should provide your order number, the email address used to place the order, the product you wish to return, and the reason for your request.
Products should not be returned without contacting us first. After your return request has been reviewed, we will provide the appropriate return instructions.
UK Distance-Selling Cancellation Rights
Consumers purchasing goods online in the United Kingdom generally have statutory cancellation rights for qualifying distance contracts.
For qualifying purchases, customers may notify us of their decision to cancel within 14 days after receiving the goods and then return the goods within the applicable return period following notification. UK government guidance confirms the basic 14-day notification and additional 14-day return framework for online purchases.
To exercise a cancellation right, customers may send a clear statement to:
The message should clearly state that the customer wishes to cancel the relevant order and should include sufficient information for us to identify the order.
Our voluntary 30-day return policy does not replace or restrict mandatory statutory cancellation rights.
Return Eligibility
To help us process voluntary returns efficiently, returned items should normally be:
in the same condition in which they were received;
unused other than what is reasonably necessary to inspect the goods;
complete with components, accessories, manuals, or other items originally supplied;
appropriately packaged to prevent damage during return transport; and
accompanied by information that allows us to identify the relevant order.
Customers may inspect goods in a way reasonably necessary to determine their nature, characteristics, and functioning. However, where permitted by law, we may take account of diminished value resulting from handling beyond what is reasonably necessary to inspect the product.
Non-Returnable Products
Certain products may not qualify for a change-of-mind return where an applicable legal exception applies.
Depending on the products sold, this may include goods that are made to the customer's specifications or clearly personalised, sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken, goods that deteriorate or expire rapidly, or other categories excluded from statutory cancellation rights by applicable law.
Any statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods remain unaffected.
Faulty, Damaged or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged, appears defective, is materially different from its description, or you receive an incorrect product, contact us as soon as reasonably possible at:
Please include your order number and, where appropriate, photographs or video showing the issue.
We will assess the information provided and determine an appropriate remedy in accordance with applicable consumer law.
Where the goods do not meet mandatory statutory requirements, available remedies may include refund, repair, replacement, or another remedy required by law.
UK consumer law provides specific remedies for goods that are faulty, not as described, or not fit for their intended purpose, including a short-term right to reject qualifying faulty goods.
Return Authorisation
Before returning an item, contact us at info@richppla.shop.
Once your request has been reviewed, we will provide return instructions, including information on how and where the relevant product should be sent.
Products returned without following the provided instructions may take longer to identify and process.
Do not send goods to an address found on an unrelated parcel label or website unless that address has specifically been confirmed in our return instructions.
Return Shipping Costs
For ordinary voluntary change-of-mind returns made under our 30-day return policy, the customer may be responsible for the cost of returning the goods unless we tell you otherwise.
Where the return results from our error, or the product is confirmed to be damaged, defective, incorrect, or otherwise subject to a legal remedy requiring us to bear the relevant return costs, we will handle reasonable return costs in accordance with applicable law.
The original standard delivery service offered by richppla.shop is free of charge.
Evidence of Return
Where a customer is responsible for arranging return shipping, we recommend using a tracked shipping service and retaining proof of postage or other evidence of return.
richppla.shop cannot accept responsibility for a customer-arranged return shipment that cannot reasonably be traced or shown to have been dispatched.
This does not affect any rights that cannot lawfully be excluded.
Refund Inspection
When a returned product is received, we may inspect it to verify its condition and confirm the relevant return request.
For voluntary returns outside statutory rights, refunds may be refused where the item is materially damaged through misuse or does not meet the applicable voluntary return conditions.
Any decision under our voluntary return policy does not remove statutory remedies that apply where goods are faulty, damaged, misdescribed, or otherwise non-conforming.
Refund Method
Approved refunds will generally be made to the original payment method used for the purchase.
We generally cannot redirect a refund to an unrelated payment account or payment method for security reasons.
Once a refund has been submitted, additional processing time may be required by the customer's bank, card provider, payment processor, or financial institution before the funds become visible.
Refund Timing
Where a statutory cancellation applies, refunds will be processed within the timeframe required by applicable law.
Depending on the circumstances, we may be permitted to wait until returned goods are received or until the customer provides evidence that the goods have been sent back.
UK rules generally require qualifying cancellation refunds within 14 days of the relevant statutory trigger.
For other approved returns, we aim to initiate the refund promptly after the return has been received, inspected, and approved.
Original Shipping Charges
richppla.shop provides Free Standard Shipping, so customers are not charged an original standard delivery fee for qualifying orders.
Where a customer has purchased any optional upgraded delivery service that may be offered separately, any mandatory refund of delivery costs will be handled in accordance with applicable law.
Exchanges
Where available, a customer seeking a different product or variation should contact info@richppla.shop.
Whether a direct exchange is possible depends on product availability and the circumstances of the order.
Where an exchange cannot be arranged, we may ask the customer to return the original item and place a new order.
Statutory rights remain unaffected.
Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:
We will make reasonable efforts to process the request.
If the order has already entered fulfilment or been dispatched, immediate cancellation may no longer be operationally possible. In that case, the applicable return or statutory cancellation procedure may be used after delivery.
Refused or Uncollected Deliveries
Customers should not intentionally refuse delivery as a substitute for following our return procedure unless specifically instructed to do so.
If an order is returned to us because it was refused, remained unclaimed, or could not be delivered due to incorrect information supplied by the customer, we may need to confirm receipt and the circumstances before determining the appropriate refund or redelivery option.
Mandatory consumer rights remain unaffected.
Refunds for Lost Shipments
If tracking information indicates that an order may have been lost during delivery, please contact info@richppla.shop.
We may investigate the shipment with the carrier before determining the appropriate remedy.
Where the seller remains legally responsible for delivery, we will provide the remedy required by applicable law.
Sale and Promotional Items
Statutory consumer rights apply irrespective of whether an eligible item was purchased at full price or at a promotional price.
Voluntary promotional conditions may apply only to the extent permitted by law.
Chargebacks and Payment Disputes
If you believe there is a problem with your order, we encourage you to contact info@richppla.shop first so that we have an opportunity to investigate and resolve the matter.
Nothing in this policy prevents a customer from exercising legitimate rights available through a bank, card issuer, payment service, or applicable law.
Contact Us
For all return, cancellation, exchange, and refund enquiries:
Store: richppla.shop
Email: info@richppla.shop
Website: richppla.shop
- Choosing a selection results in a full page refresh.